About your vehicle's maintenance

Manage the maintenance of your vehicle through the instadriver app!

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App:

instacar has created the instadriver app that allows its users to contact it for proper maintenance, diagnosis or repair of their vehicle from there, effortlessly and without delays. You can install it on your device by clicking on the corresponding icons above.

Service:

Modern cars have systems that inform the driver about the regular control of the vehicle. More specifically, a warning sign for the upcoming service appears on the instrument panel, informing the driver of the kilometers or days remaining until the required maintenance. In the event that a warning system is not available for the regular service, the general maintenance of the car is recommended to be carried out once a year or otherwise when 15,000 to 20,000 kilometers are completed. If the driver notices a problem in operation, it is possible to program a diagnostic check of the vehicle, in order to confirm the safety of its use or to resolve any damage.

Note: The planning and completion of the general maintenance of the vehicle is carried out in authorized workshops with the guarantee of instacar. The cost of any inspection and maintenance of the vehicle carried out in a non-collaborating workshop with instacar is borne by the lessee and it is recommended to avoid it.

Tires:

Tires are changed every 40,000 kilometers at one of the partner vulcanizers with instacar.

Note: In the event of damage to one or more tires, where repair or replacement is required, the contracted roadside assistance is used to transport the vehicle to the nearest vulcanizer from the driver's location. The cost of the repair or replacement is borne by the lessee of the vehicle.

Battery/Crystals/Wipers:

In the event that the vehicle "runs out" of battery or in the case of glass breakage, instacar undertakes their replacement. The vehicle is transported by the contracted roadside assistance under the guidance of instacar to one of our cooperating garages.

The maintenance or replacement of the wipers is carried out by the driver, but the financial burden falls on instacar as it is included in the package of the overall maintenance of the vehicle.

Note: There is a possibility that the replacement of the battery or a broken crystal will take several hours or even days, due to the lack of availability of the materials from the supplier or due to the inability of the workshops to serve beyond their working hours.

AdBlue:

AdBlue is used in cars with diesel engines, which have a catalytic SCR technology system, but also in heavy vehicles such as trucks and buses. It is a liquid solution consisting of 32.5% high purity urea and 67.5% deionized water and is produced synthetically from ammonia and carbon dioxide. It is a non-flammable, non-explosive and environmentally harmless liquid and can be transported safely. If accidentally spilled on you or your car, simply wash it off with water. With urea as its main 'active' ingredient, AdBlue converts up to 85% of the harmful nitrogen oxides (NOx) from your diesel vehicle's exhaust into harmless nitrogen and water vapour.

Note: The cost of AdBlue urea is borne by the lessee, as it is part of the fuel costs. In the event that the vehicle requests an AdBlue urea supplement on the instrument panel, this procedure must be completed within the range defined by the vehicle itself. In in case the AdBlue urea runs out, the engine will stop working, the vehicle will not be able to move, and it will have to be transported, via roadside assistance, to a specialized and cooperating instacar workshop.

It is important that the purchase of new additional AdBlue packaging is made from a contracted service station. Car manufacturers recommend only products with the AdBlue® label so that quality is assured to avoid problems with the urea float or catalyst, and by extension the engine, from using adulterated or defective urea.

Damage/Accidents/Thefts:

Accident with another person involved
1. In this case, we do not leave the point under any circumstances. We keep our cool and call roadside assistance to record the incident. Otherwise, the total cost of the repair is borne by the lessee. We note the number plate of the other vehicle in case the other person involved decides to leave the scene.
2. As soon as roadside assistance arrives, we complete the incident recording process and request a copy of the accident report. You send it to instacar and we take care of the rest.
3. When the fault of the event is ascertained
  1. If we are at fault, we only pay the amount of the exemption per occurrence and the rest is covered by the combined insurance.
  2. If we are unnecessary, we have no participation in the repair costs.
We found our vehicle hit
1. We call the roadside assistance to record the incident and expressly state that we wish to make use of our combined insurance.
  1. We always make the appointment with roadside assistance even in the 2nd year since the damage may seem small, but the cost of the repair is not small.
  2. We inform Instacar and schedule an appointment to assess and repair the damage.
  3. Again, paying only the amount of the exemption per occurrence, the rest is covered by the combined insurance
We found our vehicle vandalized
1. In this case, we again contact the respective Insurance Company to record the incident, stating that the vehicle was damaged by vandalism and expressly stating that we wish to use the mixed insurance for vandalism coverage.
2. We are contacting the police to record the incident on their part.
3. We update instacar and schedule an appointment to assess and repair the damage.
We found our vehicle battered by the weather
1. In this case, we contact the respective Insurance Company to record the incident, stating that the vehicle has been damaged by weather conditions and expressly stating that we wish to use the mixed insurance for the coverage from them.
2. We are contacting EMY, to obtain a certificate of extreme weather phenomena in the area where the record was made by the insurance company.
3. If it is established and verified by the competent bodies that the vehicle was parked in an area with the weather phenomena described in the statement and confirmed by EMY, then we have 100% coverage of repair costs.

Attrition:

We return our instacar in the condition we received it!
1. Any damage found upon return of your instacar that requires repair is repaired using the per-event exemption.
2. If the cost of the repair per point is less than the exemption per point, then the charge is structured accordingly.

Service Vehicles:

instacar provides service vehicles in cases where the repair, maintenance or inspection of the vehicle requires more than 2 working days. Of course, each case is considered individually.

Note: Service vehicles are not of the same category as the vehicle they are replacing and there is no option to choose a model as they are for temporary use. For any clarification or guidance regarding the maintenance of your instacar, please do not hesitate to contact us via email at [email protected], by phone at 210 61 07 283 (option 2), or through the live chat on our website www.instacar.gr.

We are here any time you need us.