TERMS AND CONDITIONS - "drive home" Service by Instacar

1. Required Qualifications

Users of the service must be individuals who reside outside Greece. Proof of foreign residence may include documents such as a permanent resident certificate, foreign income tax return, or utility bills. The service is available for drivers 23 years and older, and at least one year must have passed since the issuance of their driving license.

Only valid driving licenses that are recognized in Greece (Greek, European, or International) are accepted.

2. Payment Method and Charges

All payments are made using a credit/debit card accepted by INSTACAR AE. The total amount (including VAT) for the selected service package must be fully paid by the customer during the online booking process. There are no refunds in case of booking cancellation or early return of the vehicle.

Monthly mileage limits are set, with additional charges as follows:

Mileage limit: 1667 kilometers/month

Over-mileage charge: €0.08 per kilometer beyond the limit

3. Delivery and Return of Vehicle

Vehicles can be delivered either free of charge at designated Instacar points or for an additional delivery charge (Instadelivery service) to other locations within Attica. These services are provided exclusively during the company's operating hours (10:30-17:30). For the scheduling of vehicle delivery/pick-up, communication between the customer and INSTACAR AE must occur at least 60 days prior to the desired date. The vehicle can only be received by the customer who paid using their credit/debit card. A comprehensive vehicle condition report, including photo documentation, is conducted at both delivery and return. The lessee must ensure that the vehicle and its equipment are according to the characteristics included in the order/booking and that there are no apparent defects in the vehicle. The company is not responsible for any manufacturing or factory defects or for the manufacturing quality and functionality of the vehicle selected by the lessee.

4. Duration of Lease

The lease has a duration of one (1), two (2), or three (3) months, according to the service package chosen by the customer. The aforementioned period starts from the date of delivery of the vehicle to the lessee and ends after the agreed-upon time period has elapsed. No refunds are provided in case of booking cancellation or early return of the vehicle.

5. Insurance

The company provides mixed nature own damage insurance during the lease. The company chooses the insurance company at its discretion and is the sole beneficiary of any insurance compensation related to the leased vehicle. The own damage insurance with a deductible of €500 + VAT covers own damages as well as damages caused by third-party drivers. The company covers the vehicles within the Greek territory and provides the following detailed insurance coverages:

Third-party liability insurance from vehicle operation for material damages and/or bodily harm.

Extension of insurance coverage with the provision of additional coverages, including own damage insurance, malicious acts, fire or explosion or terrorist acts, natural phenomena, political unrest, glass breakage, total and partial theft, material damages from collision with an uninsured vehicle, and own damages to airbags due to traffic accidents.

In the event of an accident or damage to the leased vehicle for which the lessee is demonstrably responsible, the lessee is exempt from any repair costs of the leased vehicle and is only liable for their participation in each damage or insurance event individually.

6. Vehicle Maintenance and Repairs

The company will perform regular maintenance (as agreed with the Lessee) exclusively through its authorized partners. Any maintenance or repairs performed by the Lessee at unauthorized garages or technicians cannot be covered by the company. The company is responsible for covering only expenses related to regular use and wear of the vehicle. It reserves the right to inspect the vehicle before any maintenance or repair and can refuse to cover costs deemed outside the scope of regular expenses or due to damages from abnormal use. All maintenance, repairs, tire changes, and additional services are covered by the company only if the vehicle has not exceeded the set mileage limit.

7. Lessee's Responsibility for Vehicle Condition

The Lessee is responsible for informing the company of any maintenance/damage indicators displayed in the car and in general, when the vehicle is not functioning correctly. Failure to inform the company of such issues absolves the company of any obligation to cover additional services, and the Lessee is solely responsible for all necessary maintenance, repairs, etc., required to restore the vehicle to its previous condition. The Lessee must also report immediately any damage, malfunction, or tampering found in the vehicle's odometer and then deliver the vehicle to a company-approved garage or technician for repair.

8. Tire Replacement

The company will replace the vehicle's tires at intervals recommended by the manufacturer, typically every 40,000 kilometers. The choice of tires is made exclusively by the company according to the manufacturer's specifications. Any other tire replacement, regardless of necessity, is not covered by the company and is the sole responsibility of the Lessee.

9. Exclusions from Maintenance and Repair Services

Maintenance and repairs related to modifications, improvements, additions, etc., made by the Lessee, as well as interior and exterior cleaning and expenses associated with the loss of documents, keys, or other vehicle parts or equipment not covered by the own damage insurance, are excluded from the company's services.

10. Vehicle Replacement During Repairs

In case the vehicle needs to stay for repair for at least three (3) days or longer, the company will replace it with another vehicle. It is agreed that the replacement vehicle may not match the characteristics of the replaced vehicle (for example, car category, fuel type, transmission). The replacement will be done in realistic timescales depending on the extent of damage, the time period, and the location where the replacement vehicle needs to be delivered. The mileage limits and overage billing apply to the replacement vehicle as well.

Σημειώνεται πως η Εταιρεία διατηρεί πάντα το δικαίωμα και για δικούς της λόγους, να ζητήσει την επιστροφή του οχήματος και την αντικατάσταση του με ένα όχημα αντίστοιχων προδιαγραφών που να ικανοποιεί τις ανάγκες του Μισθωτή.

11. Company's Responsibility for Vehicle Inspection

12. Vehicle Equipment

The vehicle will be delivered with its existing declared factory equipment. Any addition of other legal accessories useful for safe driving will be done after written consent from the company, at the Lessee's expense, exclusively at workshops chosen by the company. These additional accessories will remain with the vehicle upon termination or expiration of the lease, and the Lessee has no right to remove them.

13. Prohibited Actions by the Lessee

The Lessee is not allowed to install additional equipment, make modifications, improvements, additions, removals, mechanical or aesthetic changes, or add advertising signs on the vehicle without the company's prior written consent. In case of violation, the Lessee is obligated, at their own expense, to restore the vehicle to its prior condition. If restoration is not possible, the Lessee must pay reasonable compensation to the company.

14. GPS Installation

The company has the right to provide the Lessee with a vehicle equipped with a pre-installed GPS tracking system, which the Lessee must accept. The Lessee is obliged to inform the company immediately in case the vehicle is stolen so that the GPS system can be activated to locate the vehicle. The Lessee agrees to the vehicle being monitored by the GPS system.

15. Electronic Invoicing

The Lessee agrees to electronic invoicing for all financial documents related to the lease, which will be sent via email without being issued in printed form, as per the ministerial decision POL. 1049/21-03-2016.

16. Vehicle Return/Recovery

Upon lease termination, the vehicle must be returned to a location specified by the Company at a pre-agreed time. The vehicle should be returned with its license plates, one key, and any equipment provided at the start of the lease. Any costs or depreciation of the vehicle due to missing items during return are the sole responsibility of the Lessee.

The Lessee is obliged to return the vehicle in the condition it was received - in good mechanical condition, without damages beyond regular wear and tear, and clean (inside and out) to facilitate inspection. The return should occur during daylight hours to allow proper inspection.

Upon vehicle return, an initial onsite inspection by the Company's associates is conducted, followed by the preparation of a Delivery-Receipt Protocol. This document includes all visible damages, the odometer reading, unpaid amounts, and other relevant observations, and is signed by both parties. The signature of both parties indicates their acceptance of the contents of the Delivery-Receipt Protocol.

Within ten (10) working days, the vehicle is checked by an authorized repairer of the manufacturing company for a comprehensive assessment of its condition and to determine the cost of restoring any abnormal wear and tear or damage to the interior of the vehicle that requires specialized (biological) cleaning.

If damages beyond regular wear and tear are found and are not attributable to the manufacturer's responsibility and are not covered by the Mixed Nature Own Damage Insurance, then the Lessee is required to pay the Company for the cost of replacement or repair, as determined by the authorized repairer. The Company will inform the Lessee in detail about the repair costs, which will be invoiced to the Lessee in accordance with the terms of this agreement.

The Lessee is required to have settled all financial obligations towards the Company upon returning the vehicle.

The Company reserves the right to request the return of the vehicle for its reasons and replace it with another vehicle of similar specifications that meets the Lessee's needs.

In case of refusal to return the vehicle to the Company, the vehicle will be recovered by all legal means. In particular, upon termination of the contract, if the customer fails to return the vehicle within the specified timeframe, they must compensate the Company for all direct and indirect damages resulting from the delayed return. The Company also reserves the right to file a complaint against the customer for embezzlement. If the customer fails to pay their debts within a month of them becoming overdue, it is automatically presumed that the customer is uncooperative, and the Company has the right to demand payment of the due amount by all legal means.

17. Other Responsibilities and Obligations of the Lessee

Upon receiving the key and necessary documents, the Lessee becomes solely responsible for all risks associated with the possession and use of the vehicle not covered by the vehicle's insurance. Additionally, the Lessee is solely responsible for any administrative or other fines imposed due to violations of traffic laws or other regulations during the vehicle's use. The Lessee is solely responsible for the timely and appropriate payment of these fines.

The Lessee is fully responsible and agrees to notify the Company of any fines, seizures, confiscations, or penalties for traffic violations or violations of other laws, orders, or rules of any public service if they involve leased vehicles. It is explicitly agreed that if the administrative penalty of removing the vehicle's plates is imposed on the Lessee, the lease continues, and the Company is not obligated to provide a replacement vehicle to the Lessee. The termination of the contract by the Lessee is excluded in the event of an administrative violation and the imposition of the penalty of removing the vehicle's plates.

The Lessee is not allowed to transport people or objects for payment, either occasionally or professionally, use the vehicle for driving lessons, transport explosive materials, or participate in races or any activity not covered by the insurance coverage.

The Lessee must require drivers to take all necessary due diligence measures to prevent theft of the vehicle. It is explicitly agreed that if the above is not adhered to, the theft insurance coverage will not apply. The Lessee must always have control of the vehicle and must immediately and in writing notify the Company if, for any reason, they lose control or possession of the vehicle.

The users of the vehicle are declared in the delivery-receipt agreement, which must always be inside the vehicle. The Lessee remains solely responsible for any undeclared user of the vehicle. The Lessee is directly and personally responsible for any damage or loss caused by the use of the vehicle by an undeclared user, including damages to the vehicle, third-party vehicles, and third parties.

The Lessee explicitly recognizes, agrees, and accepts that if the vehicle is driven by a person not authorized to drive it, or by a person authorized to drive it but is under the influence of alcohol, narcotics, or barbiturates, it is not covered by any type of insurance and is responsible for restoring any damage to third parties or the leased vehicle to the Company or the Insurer in accordance with this agreement and Law 3557/2007.

In the event of an accident during the vehicle's operation, the Lessee or the drivers authorized by them are obligated to call the competent police authorities and arrange for the preparation and receipt of an incident report, collect eyewitness statements, draft a preliminary diagram of the accident conditions, and complete in every possible detail within 48 hours the special accident declaration of the insurance company collaborating with the Company at one of its local offices. If they fail to fulfill these obligations, particularly to submit a declaration, they are obligated to restore any damage to the vehicle in its entirety (not just participating in it by the amount of the exemption) and any potentially damaged third party.

In the event of any damaging event, the Lessee must follow the following steps: (a) immediately report the incident to the competent authorities (traffic police) and the Company, and (b) submit the fully completed accident declaration within one working day from the incident. Any costs arising from the failure to notify such an event are borne exclusively by the Lessee. In the event of a false or inaccurate statement regarding any of the elements of the incident or those included in the accident declaration, this will result in the full and exclusive assumption of the cost of restoring all types of damages by the Lessee.

The Company's vehicles are repaired exclusively in garages collaborating with the Company and the Insurance Companies unless prior written approval has been obtained from the Company. If the vehicle is repaired in a non-collaborating garage without written approval from the Company, then the exemption from mixed insurance liability does not apply, and the Lessee bears all related expenses/charges themselves.

It is agreed that the Company, at the Lessee's expense, has the right to immediate collection or removal of the vehicle from wherever it is located in the event of expiration or interruption of the lease, violation by the Lessee or the drivers authorized by them of the present terms, especially the terms regarding permitted use, and in case of termination of the contract.